1. General Policy

  • All sales of digital services, including website development, software solutions, digital marketing, and other online services, are non-refundable once the project has commenced.
     
  • Refunds are considered only in cases where Next Era IT fails to deliver the agreed-upon service according to the terms specified in the service agreement.
     

2. Requesting a Refund

To request a refund:

  1. Contact us via phone at +92 332 8847651 or through our website contact form.
     
  2. Provide your project details, proof of payment, and a clear explanation of why the refund is being requested.
     
  3. Our team will review the request and respond within 7 business days.
     

3. Partial Refunds

  • Partial refunds may be issued in certain circumstances, such as:
     
  • Cancellation of a project before significant work has begun
     
  • Failure to meet clearly defined milestones outlined in the project agreement
     
  • Partial refund amounts will be determined at the discretion of Next Era IT based on the work already completed.
     

4. Non-Refundable Items

The following are strictly non-refundable:

  • Services already delivered and approved
     
  • Third-party services, subscriptions, or software purchased on behalf of the client
     
  • Custom work completed per client specifications
     

5. Changes to the Refund Policy

Next Era IT reserves the right to update or modify this Refund Policy at any time. Updates will be effective immediately upon posting to our website.

6. Contact Us

For questions or concerns regarding refunds, please contact:

Next Era IT
  Canal Road, Faisalabad, Pakistan
  Phone: +92 332 8847651
 Email: NextEraIT@gmail.com